Need a quick answer to your questions. Browse through the faq instantly find and answer to your questions.
Frequenty asked Questions
Websites
- I just purchased my domain. What do i do now?Firstly, to get started using your domain, follow the DNS setup instructions here to make sure your website can be reached. After that, add your website by following the website setup instructions here.
- How do i setup my website?I you are trying to setup one of the popular CMS systems, take al look at our easy How to install WordPress & other CMS systems guide to automate the process. If you would like to do it manually, follow our My Websites guide at our support section.
- How many websites can i host on my plan?Each plan has its own limitation to the number of websites you may host. To find your limit take a look at our plans page.
- Can i install Magento, WordPress or Joomla?
Yes, most CMS systems can be installed and set up in a matter of just a few clicks and minutes of your time. Click here to view a tutorial on how to use the 1 click installer.
- Can i set up a webshop or e-commerce store?
Yes, for example Magento can be installed and set up in a matter of just a few clicks. Click here to view a tutorial on how to use the 1 click installer. E-commerce website sometimes require more resources than a standard website or blog, because of this, we recommend you have the coral plan or greater. Our plans can be found here.
- How do i know which web hosting plan is for me?
Yes, for example Magento can be installed and set up in a matter of just a few clicks. Click here to view a tutorial on how to use the 1 click installer. E-commerce website sometimes require more resources than a standard website or blog, because of this, we recommend you have the coral plan or greater. Our plans can be found here.
- I have a problem with my website, what to do now?
If you are experiencing issues with your website that are not related to your web hosting, you can purchase a website maintenance plan, contact your web developer or solve the issue personally. If you are having problem with your web hosting service, go to your control panel and submit a support ticket.
- How do i setup email for my website?To get started setting up your email mailbox take al look at our email setup page at our support section.
- How many emails can i send?Currently our email limitation is ~500 per day. If you need to send more email, please contact us here to discuss our options
- My mailbox isn't workingIf your mailbox has worked in the past, try one of the following :
- 1. Try ro re-sync your mailbox from your mail client
- 2. Check your mailbox size. Currently, our mailbox may not exceed 3000 MB
- 3. Delete and add your mailbox from your mail client. Please, do not delete your mailbox from you panel via panel.hostcoral.com
If you are still having trouble setting up your email, contact us here to assist you in the process.
DNS
- What is DNS and why do i need it?Your website’s DNS settings is critical for your website. Without DNS, your website will not be available to the public.
- How to add my DNS setting?Setting up your DNS is quite easy and only take a few clicks with our automatic DNS wizard. To get started setting up your website’s DNS, follow our DNS guide.
- My DNS isn't working?If your DNS settings are not working, make sure that your website name-servers are properly connect to our DNS server. 1. Click here , 2. type your full domain name, 3. select “NS” from the second column( usually “A” is selected) , 4. click on the “search” button. If you’re results are not “ns1.hostcoral.com” and “ns2.hostcoral.com”, please contact your domain manager to set up the proper name-servers.
- NameserversWhich nameservers do i need for my website. Via your domain manager use the following name servers :
NS1.HOSTCORAL.COM
NS2.HOSTCORAL.COM
Account settings
- How do i change my account information?Click here to go to your control panel. At your control panel, you can edit your account information, manage websites, manage emails
- I can't seem to log in to my control panelClick here to go to your control panel, then ; click on the “Password lost” button and follow the instructions to reset your password.